Terms of Use

1. What OnMyWay is

OnMyWay operates a marketplace that connects shippers who need items moved with independent carriers who provide moving services. We are a technology platform, not a moving company, a motor carrier or a freight broker of record. We do not own trucks, employ drivers or take custody of your goods.

2. Eligibility and accounts

• You must be at least 18 years old and able to enter a binding contract.
• Account information must be accurate and kept up to date.
• Carriers must hold valid operating authority, provide a genuine USDOT number and maintain current cargo and liability insurance for the duration of their use of the platform.
• You are responsible for everything that happens under your account and for keeping it secure.

3. The agreement between shipper and carrier

When a shipper accepts a carrier’s offer, a transport contract is formed directly between those two parties, evidenced by the bill of lading signed in the app. OnMyWay facilitates that contract and handles payment, but is not a party to it. The carrier is solely responsible for performing the move in compliance with applicable transport law.

4. Shipper responsibilities

• Describe the move accurately, including inventory, load size, access conditions and stairs.
• Declare any hazardous, prohibited or unusually high-value items before booking.
• Be available at the pickup and delivery windows you select, or give reasonable notice of change.
• Pay the accepted quote, including any legitimately applied accessorial charges you approve.

5. Carrier responsibilities

• Only accept jobs you are licensed, insured and equipped to perform.
• Quote honestly, and do not demand charges that were not disclosed in your quote or approved in app.
• Handle goods with reasonable care and deliver within the agreed window.
• Keep compliance documents current and notify us immediately if your authority lapses.

6. Fees and payment

The app is free to download. Shippers pay the accepted carrier price plus a published OnMyWay service fee, shown in full before any deposit is taken. Carriers pay a percentage fee on completed jobs. Deposits are held in escrow and released to the carrier once the move is delivered and the bill of lading is signed by both parties. Fees are exclusive of taxes unless stated otherwise.

7. Cancellations and refunds

• Cancelling more than 72 hours before pickup: deposit refunded in full.
• Cancelling within 72 hours: the deposit may be retained in whole or in part to compensate the carrier.
• If a carrier cancels or fails to appear, the shipper receives a full refund and we will help rebook at no extra service fee.

8. Move protection and claims

Coverage selected at booking — basic released value or full-value protection — is described at the point of purchase and in the bill of lading. Claims for loss or damage must be raised in the app within nine months of delivery. OnMyWay will assist in coordinating a claim, but liability for the goods rests with the carrier and its insurer.

9. Acceptable use

You agree not to:

• Take a transaction off-platform to avoid fees after being introduced through OnMyWay.
• Post false, misleading or fraudulent listings, quotes, credentials or reviews.
• Harass, discriminate against or threaten another user.
• Scrape, reverse engineer, overload or interfere with the service.
• Use the platform to move illegal, stolen or prohibited goods.

10. Reviews and content

You retain ownership of the photos, notes and reviews you upload, and grant us a non-exclusive, worldwide licence to host and display them for the purpose of operating the service. We may remove content that breaches these terms.

11. Suspension and termination

We may suspend or close an account that breaches these terms, that presents a safety or fraud risk, or whose carrier authority or insurance has lapsed. You may close your account at any time; obligations relating to completed or in-progress moves survive closure.

12. Disclaimers

The platform is provided “as is”. To the fullest extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that a move will be quoted, accepted or completed, nor the conduct of any user.

13. Limitation of liability

To the fullest extent permitted by law, OnMyWay Inc. is not liable for indirect, incidental, special or consequential damages, or for loss of profits or data. Our aggregate liability arising from the service is limited to the greater of the service fees you paid us in the twelve months before the claim, or US$100. Nothing limits liability that cannot lawfully be limited.

14. Indemnity

You agree to indemnify OnMyWay Inc. against claims, losses and reasonable legal costs arising from your breach of these terms, your violation of law, or your performance of or failure to perform a move.

15. Disputes and governing law

These terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Disputes between shippers and carriers should first be raised in the app so our support team can mediate. Disputes with OnMyWay Inc. will be resolved in the state or federal courts located in San Francisco County, California, unless applicable law gives you the right to bring proceedings elsewhere.

16. Changes to these terms

We may update these terms. Material changes will be notified at least 14 days before they take effect. Continuing to use the service after that date means you accept the updated terms.

17. Contact

Questions about these terms? Email kudivann@onmywaymove.com or write to OnMyWay Inc., 548 Market Street, Suite 42, San Francisco, CA 94104.