Privacy Policy

1. Information we collect

Information you give us

• Account details — name, email address, phone number and password.
• Move details — pickup and delivery addresses, dates, truck size, access conditions, and the room-by-room inventory you create, including photos and notes.
• Carrier credentials — USDOT number, MC authority, certificate of insurance and other compliance documents.
• Messages you exchange with the other party or with our support team.
• Enquiries submitted through the contact form on this website.

Information collected automatically

• Device and app information — device model, operating system, app version and crash diagnostics.
• Usage data — screens viewed, features used and approximate session timings.
• Location data — with your permission, precise location is used to show nearby moves and to track an in-progress job. You can withdraw this permission in your device settings at any time.
• Log data — IP address, timestamps and referring pages.

Information from third parties

• Identity and authority checks against public FMCSA / USDOT records for carriers.
• Payment confirmations and payout status from our payment processor.

2. How we use your information

• To operate the marketplace — matching moves to carriers and delivering quotes.
• To verify carrier authority and insurance, and to keep the network safe.
• To process deposits, hold funds in escrow and release payouts.
• To generate the bill of lading and store signed documents.
• To provide customer support and resolve disputes.
• To detect fraud, abuse and security incidents.
• To improve the product, measure performance and fix defects.
• To send service messages about your move. Marketing emails are only sent with your consent and every one carries an unsubscribe link.

3. Payment information

We do not store full card numbers. Payments are processed by a PCI-DSS compliant payment provider, which returns only a token and the last four digits for display. Deposits are held in escrow and released to the carrier once the move is delivered and the bill of lading is signed.

4. How we share information

• Between users: when you publish a move, carriers see the route, access notes, load size and inventory. Your exact street address and contact details are only revealed to the carrier you book.
• Service providers: hosting, analytics, mapping, customer support and payment partners, each bound by contract to process data only on our instructions.
• Legal: where required by law, regulation, subpoena, or to protect the rights and safety of our users.
• Business transfers: in connection with a merger, acquisition or sale of assets, with notice to you.

We do not sell personal information.

6. Data retention

Account data is retained while your account is active. Completed move records, signed bills of lading and payment records are retained for seven years to meet transport, tax and insurance obligations. Support correspondence is retained for three years. When a retention period ends, data is deleted or irreversibly anonymised.

7. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, restrict or port your personal information, to object to certain processing, and to withdraw consent. California residents have additional rights under the CCPA/CPRA, including the right not to be discriminated against for exercising them. To make a request, email kudivann@onmywaymove.com. We respond within 30 days.

8. Security

Data is encrypted in transit with TLS and at rest. Access to production systems is restricted, logged and protected by multi-factor authentication. No system is perfectly secure, so please use a strong, unique password and tell us immediately if you suspect unauthorised access to your account.

9. Children

OnMyWay is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has given us data, contact us and we will delete it.

10. International transfers

We are based in the United States, and information is processed there. Where data is transferred from another country, we rely on appropriate safeguards such as standard contractual clauses.

11. Changes to this policy

We may update this policy from time to time. Material changes will be notified in the app or by email at least 14 days before they take effect, and the “last updated” date above will change.

12. Contact us

OnMyWay Inc., 548 Market Street, Suite 42, San Francisco, CA 94104. Email kudivann@onmywaymove.com or call +1-415-555-0142.